I have a pro-Walmart story I thought I'd share since all we usually hear is bad stuff about them.
A few weeks ago I noticed my car was leaking oil. I had gotten my last oil change done at Walmart, but it had almost been three months since, so I didn't think that was the source of the problem. I took the car in to the dealership, and they deduced that Walmart had destroyed the oil filter housing. It cost us $80 to sort it all out.
We went to Walmart and explained what had happened, and they asked us why we hadn't brought the car back to them when we noticed the oil leak. We explained that the car was new and still under warranty, and that we hadn't put 2-and-2 together because the oil change had been done so long ago. But they took care of it anyway and gave us the full amount we'd paid at the dealership. In cash, without filing any forms or waiting for a check to show up.
This is the second time a Walmart manager has handed me cash. The first time was a few years ago when an incompetent employee sold me the wrong fishing license and got me saddled with a $100 conservation fine. (I still can't believe the conservation officers didn't let me off with a warning. I had to go to court and argue my case to the judge; I made for a funny sight, sitting there in a little plaid dress next to a bunch of men in orange jumpsuits.) Anyway, Walmart listened to my sob story about how their guy never asked me what state I was from when he sold me the license, then and split the difference for the blame and handed me half of the money.
Walmart sure keeps me happy with their handing-out-cash policy.
Posted by Sarah at July 20, 2007 11:11 AM | TrackBack